HASSLE-FREE SHOPPING

Order & Return Policy

Shop with complete confidence. Our customer-first approach ensures your satisfaction is always our priority.

Last Updated: January 2025 | Effective Immediately

Order Process

Placing an order with Nawab Scents is simple, secure, and transparent. Here's how it works:

Quick Processing

Orders processed within 24 hours on business days

Secure Payment

SSL encrypted payments with multiple options

Account Benefits

Track orders and save details for faster checkout

Order Confirmation & Tracking

Immediate order confirmation email sent to your registered email address
Real-time order tracking available once shipped
SMS notifications for order status updates
24/7 access to order history in your account

Shipping & Delivery

We deliver across Pakistan with reliable shipping partners to ensure your Nawab Scents reach you safely and promptly.

Order Processing

All orders are processed within 24 hours of payment confirmation (excluding weekends and holidays)

Packing & Quality Check

Each product undergoes final quality inspection before secure packing

Shipping & Tracking

Tracking information provided immediately via email and SMS

Delivery

Standard delivery: 3-5 business days | Express: 1-2 business days

Shipping Charges

Service	Delivery Time	Cost
Standard Shipping	3-5 Business Days	PKR 200
Express Shipping	1-2 Business Days	PKR 400
Free Shipping	3-5 Business Days	FREE on orders above PKR 2500

Return Policy

We stand behind the quality of our products. If you're not completely satisfied, we offer a 7-day hassle-free return policy.

Free Returns in 7 Days

We cover return shipping charges if the issue is our mistake (wrong item, defective product, etc.). For change of mind returns, customer bears return shipping.

Return Conditions

7-Day Window: Returns accepted within 7 days of delivery
Original Condition: Product must be unused, in original packaging with all seals intact
Complete Package: All original accessories, manuals, and freebies must be included
Proof of Purchase: Original invoice or order confirmation required

Return Process

Contact our customer support at 0339 2000575 or email returns@nawabscents.techlook.co
Receive return authorization and shipping instructions
Pack the product securely in original packaging
Ship to our return address (provided in authorization email)
Receive refund within 5-7 business days after inspection

Exchange Policy

Changed your mind about a fragrance? We make exchanges simple and straightforward.

Exchange Highlights

7-Day Exchange Window: Request exchange within 7 days of delivery
One-Time Exchange: Each product can be exchanged once
Same Value: Exchange for product of equal or higher value
Quick Processing: Exchanges processed within 3-5 business days

Exchange Conditions

Scenario	Shipping Charges	Processing Time
Exchange for different fragrance	Customer pays return shipping	3-5 Business Days
Wrong item sent by us	Free both ways	2-3 Business Days
Defective product exchange	Free both ways	2-3 Business Days

How to Exchange

Contact customer support within 7 days of delivery
Provide order number and reason for exchange
Receive exchange authorization and shipping label (if applicable)
Ship the product back to us
We ship your new choice once we receive the return

Refund Policy

We believe in complete transparency when it comes to refunds. Here's everything you need to know:

Full Payment Refund Guarantee

For eligible returns, you receive 100% of your payment back (excluding shipping for change of mind returns).

Refund Timeline

Return Received

We inspect the returned product upon arrival at our facility

Quality Check

1-2 business days for product inspection and approval

Refund Initiated

Refund processed to original payment method

Funds Received

5-10 business days depending on your bank/payment provider

Refund Methods

Credit/Debit Card: Refunded to original card (5-10 business days)
Bank Transfer: Direct transfer to your Pakistani bank account (3-5 business days)
EasyPaisa/JazzCash: Instant refund to your mobile wallet (1-2 business days)
Store Credit: Optional instant Nawab Scents credit for future purchases

Frequently Asked Questions

How long do I have to return a product?

You have 7 days from the date of delivery to initiate a return. Contact our customer support within this window to start the process.

Who pays for return shipping?

We cover return shipping if the issue is our mistake (wrong item, defective product, etc.). For change of mind returns, the customer bears the return shipping cost.

How long does a refund take?

Once we receive and inspect the return, refunds are processed within 5-7 business days. The time it takes for the funds to appear in your account depends on your payment method and bank.

Can I exchange for a different fragrance?

Yes! You can exchange for a different fragrance within 7 days of delivery. The product must be unused and in original packaging. You may exchange for a product of equal or higher value.

What if I receive a damaged or wrong item?

Contact us immediately at 0339 2000575 or support@nawabscents.techlook.co. We'll arrange a free return and send the correct item or issue a full refund, including shipping charges.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders above PKR 2500. For orders below this amount, standard shipping is PKR 200 and express shipping is PKR 400.

Still Have Questions?

Our customer support team is here to help you with any questions about orders, returns, or exchanges.

Call Us: 0339 2000575 Email: contact@nawabscents.techlook.co