How Can We Help You?

All Nawab Scents perfumes have 30% oil concentration, making them Extrait de Parfum - the highest concentration available in perfumery. This ensures exceptional longevity (8-12 hours) and strong sillage (scent trail). Our 50ml bottles contain premium fragrance oil blended with high-quality alcohol for optimal performance.

Yes, our perfumes are inspired by luxury designer fragrances but are original creations by Nawab Scents:

• ARZUU: Inspired by Gucci Flora's floral elegance
• ROYAL DESIRE: Inspired by Dunhill Desire's sophisticated warmth
• OCEAN FLOW: Inspired by Cool Breeze's fresh aquatic notes
• OUD E NAWAB: Inspired by Pure Oud 8000's rich woody character

Each fragrance is uniquely crafted with our signature blend.

With our 30% Extrait de Parfum concentration, you can expect:

• Longevity: 8-12 hours on average
• Sillage: Strong scent trail for 3-4 hours
• Projection: Noticeable presence for 4-6 hours

Note: Actual performance may vary based on skin type, temperature, and application method. For best results, apply to pulse points (wrists, neck) and moisturize skin before application.

No, we are cruelty-free. Nawab Scents does not test any products on animals. We are committed to ethical practices and use synthetic alternatives where possible. Our perfumes are crafted with a combination of natural essences and high-quality synthetic aroma chemicals that replicate natural scents without harming animals or the environment.

Our perfumes contain a blend of:

• Premium Fragrance Oils (30%): High-concentration perfume oils
• Perfumer's Alcohol: High-quality, specially denatured alcohol
• Natural Extracts: Where ethically sourced and sustainable
• Synthetic Aroma Chemicals: For consistency and safety
• Fixatives: To enhance longevity and stability

All ingredients comply with IFRA (International Fragrance Association) safety standards.

Placing an order is simple:

1. Browse our collection and select your desired fragrance
2. Click "Add to Cart" and review your selection
3. Proceed to checkout
4. Enter shipping details and contact information
5. Choose payment method (card, bank transfer, or mobile wallet)
6. Confirm your order

You'll receive order confirmation via email and SMS immediately.

Yes, with limitations:

• Cancellation: Orders can be cancelled within 1 hour of placement
• Modifications: Contact us within 2 hours to modify shipping address or items
• Processing: Once order processing begins (usually within 24 hours), changes may not be possible

To cancel or modify, email contact@nawabscents.techlook.co with your order number or call 0339 2000575.

No, account creation is optional. You can checkout as a guest. However, creating an account offers benefits:

• Track order status easily
• Save shipping addresses for faster checkout
• View order history
• Receive exclusive offers and updates
• Easier returns and exchanges process

Account creation is free and takes less than a minute.

We send multiple confirmations:

• Instant Email: Order confirmation with details sent immediately
• SMS Notification: Text message with order number
• Processing Update: Email when order enters processing stage
• Shipping Update: Tracking information via email/SMS when shipped
• Delivery Update: Notification when out for delivery

Check spam folder if you don't see our emails. You can also track orders in your account.

If you face issues during checkout:

1. Refresh the page and try again
2. Clear browser cache and cookies
3. Try a different browser (Chrome, Firefox, Safari)
4. Ensure all required fields are completed
5. Check internet connection stability
6. Contact support if problem persists

Most issues resolve with a page refresh. If payment was deducted but order not confirmed, contact us immediately with transaction details.

We offer multiple shipping options across Pakistan:

• Standard Shipping (PKR 200): 3-5 business days
• Express Shipping (PKR 400): 1-2 business days
• Free Standard Shipping: On orders above PKR 2500

Note: Orders placed after 2 PM or on weekends/holidays process next business day. Remote areas may experience 1-2 day delays.

Multiple tracking options are available:

• Email Tracking: Tracking link sent via email once shipped
• SMS Tracking: Tracking number sent to your mobile
• Account Tracking: Login to your account to track orders
• WhatsApp Support: Message us on WhatsApp for live tracking assistance
• Courier Website: Use tracking number on courier's website

If you haven't received tracking information within 48 hours of order confirmation, contact our support team.

Yes, we deliver nationwide! We cover all major and remote areas through our courier partners. Delivery times vary:

• Major Cities (Lahore, Karachi, Islamabad, etc.): 1-3 days
• Other Urban Areas: 3-5 days
• Remote/Rural Areas: 5-7 days

Enter your complete address at checkout to see estimated delivery time. Some extremely remote locations may require additional delivery time or special arrangements.

If you're unavailable during delivery:

• First Attempt: Courier will call/SMS before delivery
• Second Attempt: Another attempt next business day
• Pickup Point: Package taken to nearest courier office for pickup
• Rescheduling: Contact courier to reschedule delivery
• Authority: You can authorize someone else to receive

Packages held at courier office for 5 days before return. Contact us immediately if you need delivery rescheduling.

Currently, we only ship within Pakistan. We're working to expand internationally. For international customers:

• Use a package forwarding service
• Have a friend/family in Pakistan receive and forward
• Contact us for bulk/commercial orders

We plan to launch international shipping in late 2025. Subscribe to our newsletter for updates on international availability.

We offer a 7-day hassle-free return policy with these conditions:

• Timeframe: Request return within 7 days of delivery
• Condition: Product must be unused, in original packaging with all seals intact
• Accessories: All original items (box, caps, etc.) must be included
• Proof: Original invoice/order confirmation required
• Shipping: Free returns for wrong/defective items; customer pays for change of mind returns

Contact us within 7 days to initiate return process.

Refund timeline varies by payment method:

• Credit/Debit Cards: 5-10 business days to original card
• Bank Transfer: 3-5 business days to Pakistani bank account
• Easypaisa/JazzCash: 1-2 business days to mobile wallet
• Store Credit: Instant credit for future purchases
• Cash on Delivery: Bank transfer within 3-5 business days

Processing begins after we receive and inspect returned product. You'll receive email confirmation at each stage.

Yes, exchanges are welcome! Our exchange policy:

• Timeframe: Request within 7 days of delivery
• Condition: Product must be unused with original packaging
• Value: Exchange for product of equal or higher value
• Frequency: One exchange per product
• Shipping: Customer pays return shipping for change of mind
• Processing: 3-5 business days after receiving return

Contact support with order number and desired exchange fragrance.

If you receive damaged/wrong items:

1. Contact Us Immediately: Email contact@nawabscents.techlook.co or call 0339 2000575 within 48 hours
2. Provide Evidence: Send photos/videos of damaged item or wrong product
3. Return Authorization: We'll provide return instructions and prepaid shipping label
4. Free Return: We cover return shipping costs
5. Resolution: Receive correct item or full refund including shipping charges

We apologize for such incidents and ensure prompt resolution.

Unfortunately, no. For hygiene and safety reasons, we cannot accept returns of:

• Opened perfume bottles
• Products with broken seals
• Used or tested fragrances
• Products without original packaging
• Items showing signs of use

Exceptions: If product is defective (leaking, damaged) despite sealed packaging, contact us immediately with evidence. We'll arrange free return and replacement.

We accept multiple secure payment methods:

• Credit/Debit Cards: Visa, MasterCard through secure payment gateway
• Bank Transfer: Direct transfer to our Pakistani bank account
• Mobile Wallets: Easypaisa, JazzCash, and other supported platforms
• Cash on Delivery: Available for selected areas in Pakistan
• Bank Alfalah 1Bill: Online banking payment option

All online payments are SSL-encrypted for security. We don't store complete card details on our servers.

Absolutely! We prioritize payment security:

• SSL Encryption: 256-bit SSL certificate secures all data transmission
• PCI Compliance: Our payment gateway is PCI DSS compliant
• Secure Gateway: Partner with reputable payment processors
• No Card Storage: We don't store complete payment card information
• 3D Secure: Additional authentication for card transactions
• Regular Audits: Security assessments and updates

Look for the padlock icon in browser address bar and "https://" prefix indicating secure connection.

Payment failures can occur due to:

• Insufficient Funds: Check account balance
• Card Limits: Contact bank for transaction limits
• Incorrect Details: Verify card number, expiry, CVV
• Bank Restrictions: Some banks block online transactions
• Technical Issues: Temporary gateway issues

If payment fails but amount deducted:

1. Wait 10-15 minutes - transaction may reverse automatically
2. Check bank statement for pending transaction
3. Contact your bank for clarification
4. Email us at contact@nawabscents.techlook.co with transaction details

We'll investigate and resolve within 24 hours.

No hidden charges! What you see is what you pay:

• Product Price: Displayed price includes all applicable taxes
• Shipping: Clearly shown at checkout before payment
• No Processing Fees: We don't charge additional processing fees
• Currency: All prices in Pakistani Rupees (PKR)

International Customers (if applicable): International orders may incur customs duties, taxes, or import fees charged by your country's customs authority. These are not included in our prices.

Cash on Delivery terms:

• Availability: Selected areas in major cities only
• Limit: Maximum order value of PKR 10,000 for COD
• Charges: Additional PKR 100 COD processing fee
• Payment: Pay exact amount to delivery personnel in cash
• Verification: Check product before payment
• Returns: COD returns processed via bank transfer

COD availability shown at checkout based on your location. For areas with COD fraud incidents, we may restrict this option.